1. Introduction
Welcome to VapeCompass.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.
If you have any questions, please contact us at:
📧 [email protected]
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Shipping address
- Phone number (if provided)
- Order details
Non-Personal Information
- Browser type
- IP address
- Device information
- Website usage data
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Communicate with you regarding your orders
- Improve our website and services
- Prevent fraud and abuse
4. Shipping Policy Information
We operate within Australia and provide:
- Local warehouse shipping
- Fast dispatch for local orders
- Free shipping on orders over AUD $99
5. Product Authenticity
All products sold on VapeCompass are guaranteed to be authentic and sourced from trusted suppliers.
6. Returns, Refunds, and Replacement Policy
Please note:
- We do not accept returns or refunds for change-of-mind purchases.
- If an incorrect item is sent, we will provide a replacement.
To qualify for a replacement, customers must provide:
- Unboxing video OR
- Photos of the received package and contents
This requirement is in place to prevent fraudulent claims or product switching.
We reserve the right to deny claims without sufficient evidence.
7. Data Protection
We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is 100% secure.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with:
- Shipping providers
- Payment processors
- Legal authorities if required by law
9. Cookies
We may use cookies to:
- Improve user experience
- Analyze website traffic
- Store user preferences
You can disable cookies in your browser settings.
10. Legal Compliance
By using this website, you confirm that you comply with all local laws regarding the purchase and use of vaping products.
11. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page.
12. Contact Us
If you have any questions, please contact us: