Contact Us
We’re here to help!
If you have any questions about your order, products, or our services, feel free to reach out.
📧 Customer Support
For all inquiries, please contact us via email:
Email: [email protected]
We aim to respond to all messages within 24 hours (business days).
🕒 Support Hours
- Monday – Friday
- 9:00 AM – 6:00 PM (AEST)
Messages sent outside business hours will be responded to on the next business day.
📦 Order Support
If you are contacting us about an order, please include:
- Your order number
- A brief description of your issue
- Photos or videos (if applicable)
This helps us resolve your request faster.
🔄 Replacement Requests
If you received an incorrect or damaged item, please provide:
- An unboxing video, or
- Clear photos of the package and contents
This is required to verify claims and prevent misuse.
⚠️ Important Notes
- We do not offer phone support at this time
- Please ensure your email address is entered correctly so we can respond
- For faster service, include all relevant details in your first message
Thank You
Thank you for choosing VapeCompass.
We appreciate your support and will do our best to assist you as quickly as possible.