1. Overview

This website is operated by VapeCompass.
Throughout the site, the terms “we”, “us” and “our” refer to VapeCompass.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

2. Eligibility

By using this website, you confirm that:

  • You are of legal age in your jurisdiction to purchase vaping products
  • You understand and comply with all local laws and regulations regarding vaping products

3. Products and Services

  • All products sold on VapeCompass are authentic and sourced from trusted suppliers
  • We reserve the right to modify or discontinue products at any time without notice

4. Orders and Payments

  • All orders are subject to availability and acceptance
  • We reserve the right to refuse or cancel any order at our discretion
  • Prices are listed in AUD unless otherwise stated

5. Shipping

  • We ship within Australia from local warehouses
  • Orders over AUD $99 qualify for free shipping
  • Delivery times may vary depending on location

We are not responsible for delays caused by shipping carriers or external factors.

6. No Returns or Refunds

  • We do not accept returns or refunds for any purchases
  • Please ensure your order is correct before completing payment

7. Replacement Policy

If you receive an incorrect item:

  • We will provide a replacement
  • You must contact us within a reasonable time after delivery

To process your request, you must provide:

  • A clear unboxing video or
  • Photos of the package and its contents

This is required to prevent fraudulent claims or intentional product swapping.

We reserve the right to reject claims without sufficient evidence.

8. User Responsibilities

You agree not to:

  • Use our products for illegal purposes
  • Provide false or misleading information
  • Attempt to abuse or exploit our policies

9. Limitation of Liability

To the fullest extent permitted by law:

  • VapeCompass shall not be liable for any direct, indirect, or incidental damages arising from the use of our products or website
  • All products are used at your own risk

10. Intellectual Property

All content on this website (text, images, branding) is the property of VapeCompass and may not be used without permission.

11. Privacy

Your submission of personal information is governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to update or change these Terms at any time. Updates will be posted on this page.

13. Contact Information

For any questions regarding these Terms:

📧 [email protected]