1. Overview
At VapeCompass, we aim to provide fast and reliable shipping across Australia through our local warehouse network.
2. Shipping Locations
- We currently ship within Australia only
- All orders are dispatched from our local Australian warehouse
3. Processing Time
- Orders are typically processed within 1–2 business days
- Orders placed on weekends or public holidays will be processed on the next business day
4. Shipping Time
Estimated delivery times:
- Standard Delivery: 2–7 business days (depending on your location)
Please note that delivery times are estimates and may vary due to external factors.
5. Shipping Fees
- Orders over AUD $99 → Free Shipping
- Orders under AUD $99 → Shipping fees will be calculated at checkout
6. Order Tracking
- Once your order is shipped, you may receive a tracking number via email (if available)
- Please allow some time for tracking information to update
7. Delivery Issues
Incorrect Address
- Customers are responsible for providing accurate shipping details
- We are not responsible for orders shipped to incorrect addresses provided by the customer
Delays
We are not responsible for delays caused by:
- Courier services
- Weather conditions
- Public holidays
- Other external factors beyond our control
Lost or Missing Packages
If your package is marked as delivered but not received:
- Please contact your local courier first
- Then contact us at [email protected]
We will assist where possible, but we are not responsible for lost packages once marked as delivered.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us at [email protected] as soon as possible
- Provide:
- Unboxing video or
- Clear photos of the package and contents
If verified, we will arrange a replacement.
9. No Returns
- We do not accept returns for change-of-mind purchases
- Please ensure all order details are correct before placing your order
10. Contact Us
If you have any questions about shipping, please contact us: