🛒 Orders
1. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. Can I cancel or change my order?
Once your order has been processed, it cannot be changed or canceled.
Please make sure all details are correct before placing your order.
🚚 Shipping
3. Where do you ship from?
We ship from our local Australian warehouse, ensuring fast and reliable delivery.
4. Do you offer free shipping?
Yes!
Orders over AUD $99 qualify for free shipping.
5. How long does delivery take?
Delivery typically takes 2–7 business days, depending on your location.
6. Do you ship internationally?
Currently, we only ship within Australia.
💳 Payments
7. What payment methods do you accept?
We accept:
- Credit/Debit Cards
- PayPal
- Cryptocurrency
8. Is my payment secure?
Yes. All transactions are encrypted and processed through secure payment providers.
📦 Products
9. Are your products authentic?
Yes. All products sold on VapeCompass are 100% authentic and sourced from trusted suppliers.
🔄 Returns & Replacements
10. Do you accept returns?
We do not accept returns for change-of-mind purchases.
11. What if I receive the wrong item?
If you receive an incorrect item, we will send you a replacement.
12. What do I need to provide for a replacement?
To process a replacement request, you must provide:
- An unboxing video, or
- Clear photos of the package and contents
This helps prevent fraudulent claims.
13. What if my item is damaged?
Please contact us immediately with photo or video evidence, and we will assist you.
⚠️ Other
14. Do I need to be a certain age to purchase?
Yes. You must meet the legal age requirement in your area to purchase vaping products.
15. Why was my order canceled?
Orders may be canceled due to:
- Payment issues
- Suspicious activity
- Stock availability
📧 Contact
If you have any other questions, feel free to contact us: